Baptiste
Algudo

As Global Client Relationship Executive, I lead Deloitte's relationship with one of the world's largest Consumer Goods groups — one of the firm's most strategic global accounts — repositioning it from occasional advisor to Tier-1 global partner. Over five years, I've helped more than double account revenue while deepening trust with senior stakeholders and the C-suite, initiating and supporting strategic RFPs across major transformation, operations and strategy engagements.

Recognized internally for this track record, I now also sit on Deloitte's Romandie Growth Council and lead a new mandate with a global Flavour & Fragrance leader, targeting a similar multi-year growth trajectory.

Defined the unique selling proposition, vision and business development strategy. Owned recruitment, P&L, marketing and expertise management, and executive committee reporting. Services spanned UX/UI Design, Innovation Management (BMC, Lean Start-up, Design Sprint), Enterprise & Service Design and Product Design.

Opened new accounts across Private Banking, Luxury Watchmaking, Flavour & Fragrance, Public Transport, NGOs, Public Administration, Utilities and Insurance — CHF 500K in growth revenue built from scratch in 12 months.

Built the sales department from the ground up. Recruited, trained and managed the entire sales team across 3 offices (Geneva, Lausanne, Zurich). Defined new business development strategy and key account management, and shaped the solutions portfolio roadmap with Marketing and Technical teams — SaaS/PaaS, Content & Business Process Automation, BI & Data Analytics, Digital & Software Factory, IAM & Cybersecurity, Cloud (AWS, Azure), Digital Workplace.

Prospected at C-suite level to open new accounts (Insurance, Mutual Funds, Banks, Private Banks) for CHF 3M in personal revenue, while leading a team delivering CHF 23.7M in 2019 across 3 agencies.

Led the entire operations of the Business Unit, driving a profitable consulting business of 120+ consultants and €12.7M turnover in 2016. Trained and coached Business Managers and junior Business Unit Managers, growing the sales team from 2 to 10 and developing three new team leaders.

Managed group key accounts at global level across Belgium, France, Luxembourg, Germany and the USA for €6M in global account revenue, overachieving quotas with accounts built from scratch across Energy & Utilities, Insurance, Financial Services, Reinsurance and Travel Technology.

Managed requests for quotes to partners at global level, supported the European sales team, negotiated pricing with providing partners, and prepared feasibility checks and final customer proposals.